Shipping & Handling

Orders will ship from Sydney, Australia. Please allow 1-2 business days for us to process your order. This excludes weekends, public holidays, or any unforeseeable delays with the courier (such as customs, weather, volume etc).  Once processed, your parcel will leave our warehouse via your chosen standard or express shipping carrier. You will receive a tracking number upon dispatch.

Please note, during and after sale periods, orders may take an additional 3-7 business days to dispatch.

 

AUSTRALIA WIDE

Standard shipping

  • $8.95 standard postage
  • $12.95 express postage
  • FREE on all orders over $200

    Estimated Delivery Times:

    Australia post standard: 2-6 business days

    Australia post express: 1-3 business days

     

    NEW ZEALAND

    • $18 standard shipping
    • FREE on all orders over $250

    Estimated Delivery Times:

    Australia post standard: 4-8 business days

    Australia post express: 2-6 business days

     

    USA

    • $25 DHL express shipping  
    • FREE express shipping on all orders over $500

    Estimated Delivery Times:

    DHL Express

    • 2-3 business days

      

    UK

    • £20 standard shipping
    • £35 express shipping
    • FREE on all orders over £300

    Estimated Delivery Times:

    Australia post standard: 4-8 business days

    Australia post express: 2-6 business days

     

    PLEASE NOTE:

      • Any unclaimed international orders will be returned to us, and the customer will be responsible for the cost of re-shipping the order. 
      • Once an order has been dispatched, we are unable to change the delivery address, so please ensure all details are correct before completing your purchase. 
      • If you would like to expedite your order, please contact us prior to placing your order at info@de-sur.com. We will do our best to accomodate your request, though we cannot guarantee fast-tracking due to high demand. 
      • We are not responsible for any items lost, stolen, or damaged during transit. 
      • Duties and taxes are included for USA orders. For all other international destinations, any customs fees, duties or taxes incurred are the responsibility of the customer.
      • Please note that shipping costs are non-refundable.